Billing Troubleshooting: Missing Invoices & Access Issues

This guide helps troubleshoot common billing problems in LawPractice.ai. It includes a symptom → cause → fix table and a billing support checklist.

Quick Troubleshooting Table (Symptom → Cause → Fix)

Symptom	Likely Cause	Fix	Screenshot Example
Missing invoice	System delay or unprocessed payment	Refresh billing, check invoice filters	Example missing invoice state
Duplicate charges	Retry payments or system glitch	Contact billing, confirm duplicates, request adjustment	Duplicate line items view
Module not visible after purchase	Module not enabled or access delay	Refresh dashboard, verify subscription	Module not visible dashboard
Access after cancellation	Subscription ended but module still showing	Confirm cancellation, clear cache	N/A
Payment failure loops	Expired card or failed transaction	Update payment method, retry payment	Payment failure banner

Step 1: Missing Invoices

Cause: Payment processed but invoice not generated yet.
Fix: Refresh billing page, check filters, wait a few minutes.

📸 Screenshot: Example missing invoice state

Step 2: Duplicate Charges

Cause: Multiple attempts for same payment.
Fix: Confirm duplicate charges, contact billing for adjustment.

📸 Screenshot: Duplicate line items view

Step 3: Module Not Visible After Purchase

Cause: Module activation delay or subscription misalignment.
Fix: Refresh dashboard, verify subscription is active, check module settings.

📸 Screenshot: Module not visible dashboard

Step 4: Access After Cancellation

Cause: Cached session may still show module.
Fix: Clear cache, log out and log in, confirm cancellation effective date.

Step 5: Payment Failure Loops

Cause: Card expired or transaction failed repeatedly.
Fix: Update payment method, retry transaction, confirm successful charge.

📸 Screenshot: Payment failure banner

Billing Support Checklist

When contacting support, provide:

Account email
Invoice ID or payment reference
Screenshots of issue
Steps to reproduce problem
Subscription or module info

This helps resolve issues faster.