Help CenterEven with properly organized files, sometimes AI-generated case summaries in Law Practice AI may have issues. This guide helps you identify problems, understand causes, and apply fixes efficiently.
Common Issues: Symptom → Cause → Fix
| Symptom | Cause | Fix |
|---|---|---|
| Missing provider in summary | Provider info missing in uploaded document | Check original file; re-upload with correct provider details; regenerate summary |
| Wrong date ordering | Date in document misread or format inconsistent | Verify document dates; correct format; regenerate |
| Empty sections (e.g., bills, records) | Files not included or unreadable | Confirm all files uploaded; remove corrupted files; regenerate summary |
| Failed processing | System error or unsupported file type | Re-upload affected file; check supported formats (PDF, DOCX, TXT, images) |
| Export issues | Network or file corruption | Retry export; download from another browser; contact support if persists |
📸 Screenshot: Example error state
📸 Screenshot: Processing failed message
📸 Screenshot: Re-upload / regenerate button
📸 Screenshot: Export error (if exists)
What to Send Support
When contacting Law Practice AI support, include:
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Case Summary name or matter ID
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Files uploaded and affected section
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Screenshots of error or symptom
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Steps you already tried (re-upload, regenerate, export)
This ensures faster resolution.
Final Tip
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Always verify outputs after generating summaries.
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Keep your uploads organized to prevent errors.
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Use the regenerate function whenever you fix an issue.
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Contact support only after providing full details.
Following this troubleshooting workflow keeps case summaries accurate and ready for review.