Help CenterEven with AI-powered tools, demand letters in Law Practice AI can occasionally have issues. This guide helps troubleshoot common problems like wrong totals, missing sections, mismatched plaintiffs, formatting errors, and missing exhibits.
1. Troubleshooting Table
| Symptom | Possible Cause | Fix |
|---|---|---|
| Wrong totals in draft | Duplicate bills, missing line items, or incorrect AI extraction | Check uploaded bills/records, remove duplicates, regenerate draft |
| Missing sections | Required facts or documents not uploaded, AI misclassification | Upload missing documents, verify case details, regenerate |
| Plaintiff mismatch | Wrong claimant selected, data entry error | Update claimant info in case/matter, regenerate demand |
| Export formatting broken | File corruption, Word/PDF export bug, or complex tables | Re-export after checking file type; simplify table formatting if needed |
| Exhibits missing | Documents not attached or misgrouped | Verify all exhibits uploaded, grouped, and linked; regenerate or reorder exhibits |
2. How to Report Issues
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Collect screenshots or logs showing the problem
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Include case name, demand type, and export format
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Submit via internal support portal or team QA channel
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Tip: Clearly describe the issue and steps to reproduce
Final Tip
- Minor AI extraction or formatting issues can be fixed by re-uploading, regenerating, or re-exporting
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Always verify totals and exhibits before sending externally
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Reporting issues helps improve Law Practice AI for your firm and team