Help CenterThis guide helps you fix common issues in Litigation Support outputs. Use it when results are irrelevant, uncited, misaligned, or poorly formatted.
Quick Troubleshooting Table (Symptom → Fix)
| Symptom | Likely Cause | Fix | Prompt Fix Example |
|---|---|---|---|
| Irrelevant results | Vague issue or missing context | Add jurisdiction and facts | “In Texas, analyze breach of contract for late delivery in commercial sales.” |
| Missing citations | Citation not requested | Ask for sources explicitly | “Explain with case citations and statutes.” |
| Wrong jurisdiction | Jurisdiction not set or unclear | Set jurisdiction first | “Under New York law…” |
| Output too long | Scope too broad | Limit scope and length | “Provide a 5-bullet summary.” |
| Formatting issues | No structure requested | Ask for format | “Use headings and bullet points.” |
Issue 1: Irrelevant Results
What you see:
Results don’t match your legal question.
📸 Screenshot: Example irrelevant result
Why it happens:
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Issue is too broad
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Facts are missing
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Jurisdiction is not specified
How to fix:
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Add jurisdiction first
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State the exact legal issue
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Include key facts
Prompt fix:
“In Illinois, identify defenses to a negligence claim involving a slip-and-fall in a retail store.”
Issue 2: Missing Citations
What you see:
Good explanation, but no sources.
📸 Screenshot: Citation missing state
Why it happens:
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Prompt did not request citations
How to fix:
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Ask for citations explicitly
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Request primary sources
Prompt fix:
“Explain the elements of fraud under Florida law with case citations.”
Issue 3: Wrong Jurisdiction
What you see:
Cases or statutes from the wrong state or country.
📸 Screenshot: Where to set jurisdiction / context
Why it happens:
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Jurisdiction not stated
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Multiple jurisdictions implied
How to fix:
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Lead with jurisdiction
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Avoid mixing locations
Prompt fix:
“Under federal law in the United States, explain employment discrimination standards.”
Issue 4: Output Is Too Long
What you see:
Overly detailed responses that are hard to use.
Why it happens:
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Scope not limited
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No length guidance
How to fix:
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Set output limits
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Ask for summaries or bullets
Prompt fix:
“Summarize in 5 bullet points with brief explanations.”
Issue 5: Formatting Problems
What you see:
Large text blocks. Hard to scan.
Why it happens:
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No structure requested
How to fix:
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Ask for headings and bullets
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Request tables if helpful
Prompt fix:
“Format the answer using headings and bullet points.”
Best Prompting Tips for Troubleshooting
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Put jurisdiction first
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Ask for citations when needed
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Limit scope and length
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Specify formatting
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Refine instead of restarting
Small prompt changes fix most issues.