Update Payment Method and Resolve Failed Payments

This guide explains how to update payment methods and resolve failed payments in LawPractice.ai.

Step 1: Update Payment Method

• Open Billing / Payment Method section

• Add new card or update existing details

• Save changes

Updated payment methods prevent service interruptions.

Step 2: Handle Failed Payments

• Failed payments trigger access restriction

• Users see a failed payment banner

• Notifications may be sent via email

Step 3: Restore Access

Steps to restore access after failed payment:

1. Update payment method

2. Retry payment via Retry / Pay Now button

3. Confirm successful transaction

4. Access to modules is restored immediately

Step 4: Best Practices

• Keep payment info up to date

• Monitor email notifications from the system

• Resolve failed payments promptly to avoid workflow disruption

This ensures continuous access to all subscribed modules.